Bedz4u Returns Policy

Bed and mattress returns policy

Unwanted Goods / Wrongly Ordered Goods

It is the Buyer's responsibility to arrange the Delivery of Unwanted / Wrongly Ordered Goods back to the Seller at the Buyer's expense.
Items must be returned unmarked and in the original packaging, please.
Goods assembled will not be returnable.
If you prefer Bedz4u to re-arrange pick up of the Goods, it will cost the Buyer between £49.00 and £100.00 per transaction, depending on the product purchased.
This is due to the size and weight of each order and the postcode area from which the goods will be returned.
Please note that on any delivery and returned item/s, all Courier charges invoiced to the account holder (Bedz4u), will be passed on to the customer.
A 25% re-stock and handling fee will be applied to all returns.

The Buyer's Right of Cancellation

Under the Regulations, the Buyer has the right of cancellation within 14 days except where a product is a Divan Set, Mattress, Handmade Bed, and all Headboards manufactured to the buyer's requirements (Size and Colour).
We do not carry any stock of the above products at any time.
Divan Sets, Mattresses, Handmade Beds, and all Headboards are made to order (handmade) and are therefore classed as tailor-made to the customer's requirements.
To exercise the Buyer's right of cancellation, the Buyer must give written notice to the Seller by letter or e-mail giving details of the Products ordered and (where appropriate) their delivery.
Notification by phone will not be deemed as clarity of cancellation.
Once the Seller has been notified of the canceling of the Contract, the Seller will refund the Buyer within 30 days back to the credit card used or by cheque to the billing address initially supplied for any sum that has been paid or debited from the Buyer's credit card for the Products.
A 25% administration fee will be deducted from the total amount to be refunded to the buyer if the order has been processed for bespoke orders, including Divan Sets, Mattresses, Handmade Beds, and all Headboards unless it is the Seller who cancels the order.
If the Buyer does not cancel the Contract by clause 13, the Buyer shall be deemed to have accepted the Goods (except for any manufacturing faults) and will not be liable to return the Goods to the Seller.
If the Seller has delivered the products to the Buyer, but the Buyer wants to cancel the Contract, the Buyer must retain possession of the Goods until the cancellation notice has been sent to the Seller within the relevant time limit.
Due to Health Laws, unwanted Mattresses cannot be returned once opened. We reserve the right to refuse delivery of returned Mattresses if we believe they have been opened and /or used.
Any Mattresses received that are vacuum packed (rolled up) must not be opened in any circumstances and unrolled for inspection if they are incorrect.
Clear identification product labels will be seen through the packaging to identify the product.  
Opened vacuum-packed Mattresses will not be accepted as a return, regardless of whether the correct model has been delivered.
We accept returns on unused items only if we are contacted within 7 days of receiving your goods, except for Divan Sets, Mattresses, Bespoke Handmade Beds, and all Headboards manufactured to the buyer's requirements Size and Colour.
Please ensure all sizes are correct before ordering.
While the quality of our goods is assured, we cannot guarantee suitability for all individuals.
Every Buyer has their perception of a Mattress's firmness and comfort.
Mattress manufacturers provide detailed ratings, which can be viewed in the product description.

Manufacture Damage

If you believe the damage to your good/s is due to manufacturing damage, please forward photograph evidence to us.
Once we receive the photographs, we will forward them to the supplier/manufacturer for their attention.
You will be sent out replacement parts a.s.a.p

Refunds

We will refund you as soon as you let us know that you want a refund or from the date we receive your item back.
Online orders will be refunded within 3 days of notification before delivery or 14 working days from the date we receive your item back to us.
You will be refunded on the card you used to pay for your item or refunded by cheque if you paid in cash or by cheque.

Warranty

Don't lose sleep worrying about the quality of your new bed or mattress.
You can now rest assured that with a 1 year Bedz4u guarantee, you will be covered for your purchase's materials, construction, and workmanship.

What is covered?

Side rails breaking under normal use.
Drawers breaking or collapsing (not if overloaded or forced shut).
Structural defects.
Springs or slats collapsing or breaking.
Material or seams tearing (upholstered models).
Stitching faults.
Tufts are coming out of the mattress.
Legs, castors, or castor blocks breaking or collapsing.

We recommend you…

Turn your mattress every month for the first year, then once every three months thereafter (unless it’s a ‘no-turn’ mattress which should be rotated head to toe).
Regularly check that fixings are tight. Otherwise, there is a chance that parts may work loose.
Use a mattress protector to help prolong the life of your mattress and protect against dust mites.
Air your bed thoroughly once a month by stripping it down and opening bedroom windows.

Do not!

Bend or roll your mattress, which can cause severe damage to the spring unit and tear the material.
Sit on the edge of your mattress. Mattresses are designed to spread the weight over a large area.
Overload or overfill storage drawers with heavy or bulky items, which may cause them to collapse.
Walk, stand, or jump on your bed, or let your children use it as a trampoline, as this will damage the springs and loosen fittings.

What is not covered?

Deliberate damage or misuse, including the manufacturer's instructions not being followed.
Use other than domestic, excessive soiling, or unsanitary conditions.
Accidental damage, incorrect or faulty installation.
Damage due to weather, such as lightning, flooding, and high winds.
The cost of materials and labour charges for which the manufacturer is held responsible under the terms of any guarantee or warranty.
Normal aging or wear and tear, including mattress settlement and "dipping."

Work for which the manufacturer has recalled the product.
Loss of or damage to accessories.
Noises caused by the use of the product.
Smells like most new products have, but it wears off after some time.
Damage caused by foreign objects or substances not generally associated with the product.
Repairs carried out by persons not authorised by us or without prior approval.
Any routine maintenance, cleaning, realignment, modification, installation, or transit.
Any loss suffered due to inability to use the product or any loss other than the repair and/or replacement cost.

Limitations

The services will be provided for products bought and used in the UK.
This agreement shall be governed by and construed in all respects by the laws of England, and each party hereby submits to the non-exclusive jurisdiction of the English Courts.
The agreement is non-transferable.
If payment or replacement is made because the product is considered uneconomical or impossible to repair, the agreement ceases, and we retain the right to take possession of the product and dispose of it.
We will not be responsible for failing to carry out our obligations under this agreement if circumstances outside our reasonable control or malicious damage cause this.
You will be asked to provide proof of purchase upon claim request.

Returns Procedure

If you need to return an item, please email sales@bedz4u.co.uk or telephone us on 01274 317167 with the following information.

Your Details to include

Full Name:
Delivery / Billing Address:
Telephone Number:
Order I. D:
Email Address:
Details of the Goods:
Reason for Return, e.g.
Faulty:
Unwanted:
Wrong Product Ordered:
Wrong Item Received:
Other: